Need Support?

At Datalicious, we pride ourselves on our customer service so if you need help, please get in touch using one of the following two options and our support team will jump on your request. If you are not a customer yet and are not quite sure what to expect, have a look at our top level stats below to get a feel. 

 

Turn-around time, accuracy and response [quality] has been brilliant with all [support] requests.
— Aussie
Thanks for the extra effort you guys put in [...] most helpful [...] appreciate your instant support.
— WittyFeed

 

Issues Resolved

In the past three months every raised ticket was promptly resolved by the Datalicious support team but we did noticed a slight dip in requests over Christmas and New Years (good on you, take a break).

 

 

Resolution Time

Over the past three months our average resolution time has held fairly steady (under 24h) apart from a few outliers that were a bit harder to solve for our team (you throw some tough challenges at us).

 

 

Customer Satisfaction

We are super proud to have been able to maintain our average customer satisfaction rating above 4/5 consistently (the below dips come from not having received a rating at all and not a 0 rating).