Chimu Adventures

ROI of 766% in six months driven by SEO

Objective

To understand the value of Chimu's online marketing activity on offline sales.

Solution

We stitched disparate data sets together to create an accurate view of the customer journey using Google BigQuery, Google Analytics 360 and Chimu’s CRM data.

Result

A significant outcome was the discovery of SEO as a highly effective, low-cost marketing strategy.

the background

Date: August 2019

The specialist travel company, Chimu Adventures, wanted to understand the value of their online marketing activity on offline sales.

The customer journey was fragmented across data silos, restricting their ability to track the user as they moved from online to offline. When a tour was booked on the phone or via an agent, there was no understanding or proper visibility as to which marketing channel had driven the sale.

For this first phase of the project, Datalicious was engaged to uncover which marketing channels were most effective at bringing in high-quality prospects who later converted offline and booked a tour.

the objectives

CUSTOMER JOURNEY

CUSTOMER JOURNEY
CUSTOMER JOURNEY

Deliver an accurate view of the customer journey.

OFFLINE MEASUREMENT

OFFLINE MEASUREMENT
OFFLINE MEASUREMENT

Measure the impact of digital marketing activity on offline sales.

OPTIMISE SPEND

OPTIMISE SPEND
OPTIMISE SPEND

Optimise future media spend.

the solution

To gain an accurate and deeper view of their customer journey, Datalicious stitched Chimu’s online behavioural Google Analytics 360 data with their offline CRM sales data in BigQuery - Google’s serverless platform and highly scalable enterprise data warehouse.

Our data engineering, web analytics and consulting capabilities provided Chimu Adventures with a Google Cloud summary table that included their online and offline data combined. This data captured users who browsed online, completed an enquiry and later converted offline, which ultimately gave Chimu an accurate and clear view of the customer journey. They could now attribute the best performing channels that brought in the highest number of leads as well as resulted in actual sales.

the results

The real impact of each marketing channel on driving traffic and revenue is now understood. Through this data integration, Chimu Adventures can benefit from an accurate, clear and deeper view of the online to offline customer journey. They are well-positioned to optimise future media spend and make budget allocations based on which channels result in the most offline tour bookings.

SEO and paid search were identified as key marketing success channels for their business. For both, revenue was shown to outweigh costs, with a return on investment (ROI) of 49% from paid search and 766% from organic over the last six-months.

The significance of SEO and producing high-quality content as a highly effective, low-cost strategy for driving marketing success was a valuable insight, leading to continued investment for Chimu.

We continue working with Chimu Adventures, with phase two of the project focused on stitching email marketing and phone call data to better understand their efforts in lead generation and sales. In phase three, these disparate data sets will be centralised in a dashboard for easy information sharing and collaboration.

Find the solution to your challenge

Datalicious have been instrumental in the development of our overall website ecosystem and strategy at Cancer Council NSW. Brian Do, Datalicious' Technical Consultant has displayed true resilience in the deployment of our solutions across very complex journeys and has become an extended part of the team. His Google expertise has enabled us to take our data capabilities to a new level and we look forward to continuing the great work.

Sarah Calderwood - Digital Marketing Manager, Cancer Council – 2019

Datalicious have done a fantastic job at stitching our online and offline data together using Google BigQuery. This has seen HUGE change for our business due to being able to track online leads as well as offline revenue data on tour bookings, which we couldn’t do previously. 

As a result, we're changing our business focus and hiring new candidates that specialise in content and SEO to help attribute the right channels to drive more traffic and revenue for us. 

Lina Jimeno, Business Solutions Consultant and Parth Vasoya, Web Analyst from the Datalicious team have done a great job linking multiple data sources together and helping us solve our challenge by closing the loop on data silos for our business. We couldn't be happier!

Marius Wenning - Digital Marketing Strategist, Chimu Adventures – 2019

Thanks to the Datalicious team for the endurance you’ve all shown to date which has delivered a fantastic outcome. Getting the code implemented with quality and delivered on time provided us with advice around the new implementation and testing. Great teamwork all around. Well done!

Seth Wibisono - Channel Manager, Bupa - 2013

Awesome result! Attributed figures before and after media optimisation show a double-digit percentage increase in sales with a reduction in cost per sale at the same time.

Michael Waymouth - Media Strategy & Planning Manager, IAG - 2015

Datalicious’ tag management and Digital Attribution among other vendors’ capabilities helped to enable real-time media buys in digital media channels based on Telstra’s next best offer models and real-time site data, a world first in terms of the depth of complexity and extent of real-time data integration. Datalicious went out of their way to ensure this trial could go live successfully and delivered an outstanding result.

Scott Thomson - Senior Marketing Manager, Telstra - 2013

Google Analytics provides some pre-configured reports to work with, but the ability to customise and build our own reports from scratch is what allows us to gain truly valuable insights from the tool. Thankfully, Datalicious experts have taken the time to create a customised dashboard and make them available for WittyFeed. This is a huge time saver as we have got access to the reports used on a day to day basis just a click away.

Aditi Kothari - Business Development Executive, WittyFeed - 2017

I would love to say that we increased the HI test volume from 30% to 80% because we followed your same rationale; the truth is we increased because we could see next to no volume after we ceased the SEM/PPC test. Good to know that our decision can be backed up with numbers - thanks!” 

Luke Durante - Digital Marketing Manager, Bupa Australia – 2014

The Datalicious guys are great to work alongside and to have on your team. Their ‘no stone unturned’ approach to finding solutions to challenges, their knowledge and passion for web analytics and best of breed web optimisation was second to none. Big thanks for all your help on our account and for pushing us and our agency partners to keep projects moving. 

Craig Amanti - Digital Performance Manager, Vodafone New Zealand - 2015

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